Frequently Asked Questions
We're here to answer all your questions about our house cleaning services.
Feel free to reach out any time with other questions you have!
What areas do you cover?
We cover most of Utah & Salt Lake Counties. Below is a list of cities we serve. If you're interested in our services and live outside these areas, please feel free to reach out so we can chat.
What services do you offer?
We offer a variety of residential and commercial cleaning services. Our four main cleaning packages are Essential Cleaning, Standard Cleaning, Deep Cleaning, and Move In/Out Cleaning. Visit our Services Page for more information. And if you need something you don’t see listed, ask us!
How long do cleanings take?
This depends on your home and the type of service. In general, we usually give the following time estimates:
Essential Cleaning: 1-2 hours
Standard Cleaning: 2-3 hours
Deep Cleaning: 3-4 hours
Move-In/Out Cleaning: 3-5 hours
Note: Your first cleaning appointment will be longer than these estimates.
What payment methods do you accept?
We offer several convenient payment methods to help you save time. You can pay online with the invoice link, in cash, or with a credit or debit card on the day of your service.
What is your cancellation policy?
Unlike many house cleaning companies, we don’t charge any fees for cancellations or rescheduled appointments. When possible, we appreciate a 24-hour notice for any changes. But either way, we’ve got your back.
How do you guarantee your cleaning?
We want you to feel 100% satisfied with every service. If you find something that isn’t what you expected, let us know within 24 hours and we’ll come back to make things right — free of charge.
Where do you offer services?
We primarily serve Utah & Salt Lake Counties. Wondering if we serve your area? Send us a message or give us a call to ask!
Do you offer gift cards?
We don’t currently offer physical gift cards — but housecleaning still makes a great gift for family members, new parents, or friends. You can let us know you’d like to give the gift of clean. Then we’ll help you make arrangements for your loved one’s service.
How often should I schedule a cleaning?
You can schedule based on your individual circumstances. Our regular services are generally on a weekly, bi-weekly, or monthly basis. If needed, you can schedule more or less often too. You can always pause or resume services at any time.
How should I get ready for you to come?
Before we come, please clear items like toys or clothing from surfaces and floors wherever possible. This helps us give you the best clean possible. You don’t need to clean anything before we come, though — we’ll take care of that part! We also ask that you secure any animals so they can be happy and safe while we clean.
Do you bring cleaning supplies with you?
We bring everything we need to each appointment, from cleaning spray to vacuum cleaners. So you don’t need to worry about leaving anything out for us. If you’re using our complimentary linen services, simply leave clean sheets out on the bed.
How far in advance should I schedule?
We request that you book appointments two weeks in advance. This helps us work within your schedule. During the holiday busy season, we ask that you schedule one month in advance. That way you can ensure you get the services you need!
What should I expect on the day of my appointment?
We’ll arrive at the scheduled time. If you’ve arranged for us to clean while you’re away, we’ll follow your instructions to enter the home and get to work. Once we’ve finished, we’ll leave you to enjoy your freshly cleaned home. Afterward, we’ll send you a text inviting you to share your feedback.
For more information, get in touch with us — we’d love to hear from you!